COVID-19 – How We Are Keeping You Safe

Keeping Ahead Of The Curve

How is COVID-19 transmitted?

By touch:

  • Touching your face after touching a person or a surface that is a carrier.
  • Someone coughing or sneezing and those physical droplets touching you.

Airborne spread has not been reported for COVID-19 and it is not believed to be a major driver of transmission

How are we keeping you safe?

It is important you know that the safety and well-being of our patients, always has been, our top priority. We are very mindful at this time and would like to reassure you all that we are actively monitoring the situation and taking steps to keep our environment safe.

When the virus became a threat, we implemented extra measures to ensure the safety of our staff and patients.

  • We learnt from what molecular biologists and microbiologists were advising on how to kill the virus by scrubbing surfaces and hands.
  • Purchased litres of high saponin content detergent (saponin disables the virus).
  • We thoroughly cleaned ALL surfaces, doorknobs, cups, glasses, phones, eftpos – everything with soap.
  • Implemented regular cleaning of all surfaces, doorknobs, cups, glasses, phones and eftpos.
  • Revised our hygiene procedures for our staff and patients to stop contamination – see the directives below.

“We know soap breaks the virus particles. As part of my studies, I have undertaken over 50 hours of training in microbiology and I am one of those people who will only go into a hotel room if I really have too. After watching a very powerful video on how microbes spread which my microbiology lecturer shared, I became a microphobe. Upon entering a hotel room I clean all light switches, remotes and handles with tea tree wipes, use my own pillow case and personally wash glasses and cups.” – Deb Taylor, Clinic Director

The following directives are in place in our clinic for patients, practitioners and staff

For Patients

  • Patients with active respiratory symptoms or fever are asked to call us and not enter the clinic
  • On arrival, we ask patients to wash their hands at the designated handwashing station

For Practitioners

Are advised to wash their hands at the following times:

  • When arriving
  • Prior to every single appointment
  • Before leaving

Practitioners will use 100 % alcohol swabs before commencing work on the following surfaces

  • Keyboards
  • Telephone
  • Testing Equipment (before every new patient)

For Staff

Are advised to wash their hands at the following times:

  • Prior to commencing work
  • Before lunch
  • After lunch
  • Before leaving


More strategies to reduce transmission

Avoid touching eyes, nose and mouth

Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Immediately wash hands and any surface that may have been exposed.